Something is off with this place. The service advisor tried her best but rest of the service members acted like their life is in danger. Perhaps short staffed becuase it took me 2 hrs for an oil change. I am still wondering about their shop charge of 7 dollars that was added on an oil change that was quoted at $59 which ended up being $74 out the door.

Let me drive off the lot after a diagnostic without properly screwing the engine back in! I give 2 stars only because the service manager was apologetic & offered to rebate part of the fee.

My car was at the dealership for about 10 hours with minimal communication about what was going on. I tried to get a hold of my service technician a 3-4x to in the afternoon who neglected to answer to provide an update. No courtesy car was offered, and no one offered to give me back my car after the morning, knowing that they didn’t get a response from the tire warranty company. Furthermore, she had someone drive my car to me because I have 2 toddlers and then I had to drive them back to the dealership. Totally unacceptable service. Communication was horrible. My car was kept unnecessarily for 10 hours when perhaps a better solution would have been to allow me to get the car after the initial repair had been fixed and then hear from the tire warranty company

Waited 2 hours and 25 minutes for a basic oil/filter change and tire rotation.

Oliwer was great in supporting me to find the right vehicle for me. He spent the time over the course of a few days test driving multiple cars with me. Tom and John in the finance department were professional and kind. I will refer anyone who is looking for a Hyundai to head to this dealership because they are wonderful.

Always have gotten great service from this dealership. Kept me informed of the progress of service which was accurate with what they estimated. Very friendly, helpful, and knowledgeable. Buy my cars there and service them there, this won't change.

I had the worst experience at Hyundai of Palatine service department today. Dana was the Service Advisor and Chris was dealing with me. I reached right on time when my appointment was scheduled. Chris told me it will take about an hour. I went back to Chris after one hour to check on the status and he told me to wait as he is closing paperwork, after waiting for another 30 minutes I went back again as nothing happened, this time I asked Dana and she said we lost the paperwork so it’s going to take more time and she went out of f the room then I went up to Chris asking what is going on, he said they couldn’t do anything because their equipment is not working. I said why was I not informed, he said “things happen”. I got frustrated and asked them to return my car. They have no respect for their customers time. I told them I will post this review and see if anyone cares to contact me back as I ended up not getting any work on my car today.

Dana always goes above and beyond. Great service by everyone on the team. I have been very happy overall

Sam in Service is great. Overall great experience and received a lot of help with a very complex issue.

EV in for tire rotation & vehicle check at 9,500 miles. Waited 1.5 hours for service. Advisor was friendly. Free wash. Only one star above average.

Outstanding Service Sami is Great to work with Palatine Hyundai is the Best long time Customer

Recent service experience was mediocre. The time my car was in service went past the estimate. My text to the service advisor asking for an update was never returned. Finally, after the service was completed, service advisor shortchanged me on the coupon I had presented when I saw the final bill. They had to re-do all the paperwork while I waited. No apology. I've only used this dealership for service, as I've never found them able to be price competitive with other dealers. Up to now, I was happy with the service dept. But yesterday was a big step back.

Sam kept me informed through the whole process. The time promised was very close to the time I got my car back.

The service department is typically very efficient but this time they were running way behind.

Very helpful staff. Dana was clear, efficient, and really good at her job. The service department did a great job.