After having a terrible experience with my selling dealer I was referred to Hyundai of Palatine and now I know why. I was instantly greeted with a smile and welcoming presence. Sam was fantastic, got me checked in, explained the process and eta, and directed me to the lobby and advised of the amenities. Before I could even sit down, I had a text providing contact information and stated I could reach out with any questions. As I waited I observed the staff from various departments walking around and interacting with one another. All employees had smiles on their faces, got along with each other, and were interacting with customers. This is how you run a dealership! Thank you for providing excellent service.

Called to see what services my car required and scheduled a service appointment. When I went to the appointment, they wanted to do extra services for hundreds of dollars. Then they tried charging extra for “shop charges” that were not included in the estimate. I told them that I would not be paying that and Dana became argumentative about it. I asked to speak with the manager and waited awhile before they said they removed the extra charge. Wasted my time and no apology offered.

Thanks to Angelina for making my car purchase a pleasant experience. She did a great job of guiding me through the process and answering all my questions. The process was smooth and I got the car I like on the same day of the visit. I appreciate her time and effort.

Dana was just awesome as my Rep. She communicated well and made sure all my questions were answered. I appreciate the time she took to take care of my car.

I asked them to fix the usb that collapsed and it should be under warranty but they made up that the usb was also dirty and billed me for $200 the problem is that I only asked for a warranty repair to fix the usb socket so that it was in its place I did not ask to clean the usb socket !! they did this involuntarily to rip me off for payment also they wanted to replace the filter in the cabin for $100 which I did not agree to and I did it myself in 1 minute and the filter cost me $7, I believe that hunday palatine are incompetent people and swindlers who take advantage of women because of their lesser knowledge of vehicles, this is not how warranty service should look like !! especially since I bought an extended bumper to bumper warranty so that I wouldn't have these types of problems I believe that they are scammers and fraudsters as well I dare say that they are thieves because people and businesses shouldn't act like that and take advantage of people just because they are naive or because someone is a woman, even though I am satisfied with the car mechanically and quality wise I won't buy Hyundai again because I believe that they are scammers and you don't buy a new car for $60 with an extended warranty to then have a problem with dishonest practices at the dealer

Service department customer service is exceptional. Steve is an outstanding service representative for the dealership.

The dealership provides good customer service and they have employees who are great to work with.

My experience with the dealership has been very good. From buying the car in October and taking it for its first service appointment, both instances were great.

Steve did a great job handling my repair service and advising on next steps. Made this process much easier than usual.

The service here was Amazing it was my first time and it was awesome! And a special thank you to Matt his work was 5 starts he was so kind and helpfull to me! Thank u again

great service appointment was prompt and dana was great love my car clean building thank yiu

After a challenging experience of dissatisfaction with Hyundai, the dealer's service department did an excellent job getting my issue resolved. I'll definitely be back.

Service was great very polite and quick did not wait very easy to get appointment when I wanted and was informed what was needed on my car

Excellent professional service from Sam Dicarlo. Always friendly and updating mechanical repair of car with knowledgeable explanation. Will go back to him for any issue. strongly recommended his services.

I was sold products that weren’t installed. When I went back to the dealer I was promised a refund which did not happen. They were sued by the Federal Trade Commission and the Illinois attorney general’s office for fraudulent and misleading business practices