Customer Testimonials
After having a terrible experience with my selling dealer I was referred to Hyundai of Palatine and now I know why. I was instantly greeted with a smile and welcoming presence. Sam was fantastic, got me checked in, explained the process and eta, and directed me to the lobby and advised of the amenities. Before I could even sit down, I had a text providing contact information and stated I could reach out with any questions.
As I waited I observed the staff from various departments walking around and interacting with one another. All employees had smiles on their faces, ... Read More DealerRater - May 9, 2025
Called to see what services my car required and scheduled a service appointment. When I went to the appointment, they wanted to do extra services for hundreds of dollars. Then they tried charging extra for “shop charges” that were not included in the estimate. I told them that I would not be paying that and Dana became argumentative about it. I asked to speak with the manager and waited awhile before they said they removed the extra charge. Wasted my time and no apology offered.
Thanks to Angelina for making my car purchase a pleasant experience. She did a great job of guiding me through the process and answering all my questions. The process was smooth and I got the car I like on the same day of the visit. I appreciate her time and effort.
Dana was just awesome as my Rep. She communicated well and made sure all my questions were answered. I appreciate the time she took to take care of my car.
I asked them to fix the usb that collapsed and it should be under warranty but they made up that the usb was also dirty and billed me for $200 the problem is that I only asked for a warranty repair to fix the usb socket so that it was in its place I did not ask to clean the usb socket !! they did this involuntarily to rip me off for payment also they wanted to replace the filter in the cabin for $100 which I did not agree to and I did it myself in 1 minute and the filter cost me $7, ... Read More DealerRater - May 2, 2025
Service department customer service is exceptional. Steve is an outstanding service representative for the dealership.
The dealership provides good customer service and they have employees who are great to work with.
My experience with the dealership has been very good. From buying the car in October and taking it for its first service appointment, both instances were great.
Steve did a great job handling my repair service and advising on next steps. Made this process much easier than usual.
The service here was Amazing it was my first time and it was awesome! And a special thank you to Matt his work was 5 starts he was so kind and helpfull to me! Thank u again
great service appointment was prompt and dana was great love my car clean building thank yiu
After a challenging experience of dissatisfaction with Hyundai, the dealer's service department did an excellent job getting my issue resolved. I'll definitely be back.
Service was great very polite and quick did not wait very easy to get appointment when I wanted and was informed what was needed on my car
Excellent professional service from Sam Dicarlo. Always friendly and updating mechanical repair of car with knowledgeable explanation. Will go back to him for any issue. strongly recommended his services.
I was sold products that weren’t installed. When I went back to the dealer I was promised a refund which did not happen. They were sued by the Federal Trade Commission and the Illinois attorney general’s office for fraudulent and misleading business practices
Hyundai of palatine is a nice dealership . The people are nice and they do good work there .
I needed a fuel injector service based on miles. I wish they would have let me know up front so I could have had both done together instead of making 3 trips
Polite, professional, communicated every step of all the maintenance. Also washed and cleaned my car when they were finished
Very prompt and helpful. Updates performed quickly and everything working appropriately. Thanks to the helpful service manager
The customer waiting area could stand to be a bit more comfortable and less noisy. During my most recent visit, I was privy to a salesperson and a potential customer disputing over a sale. They offer coffee and water, but I told drink coffee. Perhaps tea or some soft drinks?
Service department is excellent. Attentive to detail. Delivers service as promised. Answers questions honestly. Never need to return due to work being incomplete or not done properly.
Steve and Sam on the service team are experienced and excel at quality customer service. I always have a great experience under their care.
They make you jump through multiple hoops to not help you even after multiple confirmations from mechanic that the issue exists. No follow up and I have to constantly check in physically at the dealerships because they will not call you back. 2 months after initial confirmation of issue and they are still making me jump through hoops to avoid repair.
Bought the car there and it's serviced there, recalls, upgrades and always on time with the work!
I have used Hyundai of Palatine for the past two years for my factory maintenance. They are very professional, thorough, and courteous.
I have been a customer of this dealer for 2 years and my experience has been great, the scheduling system for appointments is easy and they are always in time to receive my car. Staff is kind and respectful and they communicate in a timely manner with any suggestions about services that could improve the long run of my car.
My car was brought in for a follow-up and I had to keep calling my contact and then service because I didn’t receive any information. When I picked up the car I found out my contact was asked to leave early…it was his last day. Discouraging since the time before he was so attentive.
Great service with a smile. Timely complete service as promised. Used quality products for lasting durability.
Took my car in for maintenance in November (cost me 2k) and by end of December my check engine light was back on. They wanted an additional 2.5k to fix things that “weren’t found on the previous inspection.” I took my car to a local shop and they took care of them same items for 1k. This place will suck all your money out of your wallet.
Had a great experience. Treated with kindness and my car was ready at the time promised.
To be fair I am rating their Service department based on my first service experience of Hyundai Elantra Hybrid. Sales department was OK. But service experience was below average. 3 years of service is free (capped at 35k miles) yet I am told this is my first of 3 free services. Car isn’t washed or cleaned under pretext of freezing temperatures which is the case for 4 out of 12 months at the least. Service reminder is not reset. All with very long face as if they hate their job. Will never pay for service here.
Was told through calls and text messages that a deal can be made with rough numbers being stated. Once I arrived, wasted 45 minutes for numbers that were 4 times higher than stated. Horrible sales team.
Purchased a 2025 Palisade Calligraphy Night Edition from a young, very well trained sales lady Chelly Guerrero who is articulate, patient, and methodical. Wasn't sure I wanted to spend the money and trade in my 23 Telluride, but after having several bad experiences with Kia dealerships, Chelly's patience withstood my procrastination. This dealership was aggressive in their close-out pricing on the 2024 models, but I wanted a clear understanding of the amount I was spending as sometimes trade-in values and dealership math gets confusing and misleading.
I agree with others who've stated that the Leader Discount is meaningless. Unless you're going to use their financing, the discount is just to get you in the door. The saleswoman who I interacted with was nice enough (Kathy). She told me that the vehicle I was interested in purchasing would be arriving at the end of the week and we agreed on price, including the "Leader Discount". But as soon as we started talking about my trade-in and my financing (I had my own financing), things went immediately downhill. First, they offered me over $2,000 LESS ... Read More DealerRater - Jul 18, 2024
They are a fraud, do not trust anybody there. They cant even give you the right total cost and their sales practices are borderline and nearly fraudolent
I bought a santa fe here. Had a great experience in every aspect. I want to thank especially joey for making this happen. Great customer service. Introduced me to service for my upcoming services on my vehicle. Made sure all my information was up to date, 100% recommend this dealer in palatine area!
The "leadership discount" it's a lie. DONT BELIEVE IT!!! Leaders in lying, cheating and stealing maybe. I called ahead and told them the SUV I wanted and the price range I wanted to be around, they said if I had excellent credit that they could make that work. I have excellent credit and they still made the payments about 25$ more a month than we agreed upon. Also, when I showed up, they told me that the car I wanted I couldn't get because there was a stop sale on it and they were going to give ... Read More DealerRater - Nov 28, 2023
I got a car from here and everything went great ! I had a nice sales lady Kathy ! She helped me pick out my favorite car ! She answered all my questions and was very helpful ! My boyfriend came back and got his favorite car a week later from the same car sales lady Kathy ! We both love our new cars and our experience! We also bought a car from here 2 years ago ! Mike was a big help when we made the deals on the cars, he got our prices exactly what we wanted ! I will always come to this dealership when ... Read More DealerRater - Oct 28, 2023
My experience with Palatine Hyundai is one that I want to make everyone aware of. Late July my wife and I went into order a new Tuscon hybrid and worked with Michelle. The beginning process was very easy and the dealer was accommodating. We received a call on August 31st that the car was in and we could come in a pick it up. We arrived around 6:45 pm and started the process of purchasing the car. My wife took the car on the test drive and upon returning we began to discuss pricing. Mind you we put in an order ... Read More DealerRater - Oct 23, 2023
The very nice salesmanship by name Aaron!!! I'm grateful to him for his assistance!
Stay away from this place. Bad experience with both their dealerships. Their customer service team seems to think that by ignoring problems or letting the 6'4 service manager physically intimidate you you'll go away. They need to watch their Ps and Qs because they do not know customer service at all. CS is easy when there are no problems. But when there are - they lose their minds. They only stand by the problem because that's HYUNDAI'S dictate, but the dealership themselves, needs to go back to customer service school and so does the service manager who really ... Read More DealerRater - Sep 1, 2023
Came in for a recall service which was scheduled and handled, no problem. I brought to their attention that there is a VERY obvious rattling sound in my engine bay on cold starts, likely the timing chain or the components of the chain. Told them to run a diagnostic test on it and Sam, a service writer, told me it would be tested the following *morning* which I told him is important in order to hear the rattle properly. My previous vehicle, a 2006 Hyundai Azera Limited (great car) died an early death from a timing chain rattle so I know ... Read More DealerRater - Jun 27, 2023
Thank you Chris and Michal for the nice service and i heartily recommend hundai Palatine,thank you gays
we worked with travel and he was great. super nice and helpful. just remember that there will be an extra cost for the interior protection that all their cars are required with. great sales people and very helpful. we got a car with them and are happy.
Be aware of all the positive reviews. This is a bait-and-switch dealer which up front advertises low prices on all their cars, but then you find out that the advertised price is not true at all. All their vehicles come with two add-ons that add over $3,500 to the price of the vehicle. These two completely unnecessary add-ons are Xzilon Protection & LoJack. While the prices might seem great up front, they soon become obsolete when the final price is presented with little flexibility to the buyer. My recommendation: DO NOT BUY A VEHICLE FROM THIS DEALER!
Very dishonest. They will try to rip you off any way they can. I wouldn’t recommend you going to this dealership!!
Stay away. These are snakes. They refuse to answer simple questions regarding their on line scam promotions, which are designed to lure you in.
We had our car in service today and our salesman Angel remembered us and I have to say what an exceptional experience it was. He made sure we were taken care of and went above and beyond. Amazing customer service!! Keep up the great work Angel!!
These People are Dishonest!!!!! Please read contract carefully. They will rush you once you are in finance and basically you aren’t really able to review the contract thoroughly because of the rush and they actually have you signing electronically on a small device. I’m really not one to give bad reviews but my experience with this dealership was terrible. To begin, they try to sell you on things that aren’t necessary and try to tell you that they are “required”. They aggressively push XZILON an expensive detailing package. After having them take off that detailing package on ... Read More DealerRater - Jul 14, 2022
I love my new Tucson! Thank you Joey for making my experience so smooth. Will definitely be telling my friends about you!
Had a horrible experience here. After finding a specific used car online that was confirmed to be at this dealership, my wife and I set up an appointment to see the car. They even contacted us the day before to confirm the appointment. We drove 40+ miles out of our way for this specific car. The person we were communicating with said they would pull the car up for our 6:30 appointment. When we arrived we were informed that the specific car we wanted to see wasn’t there. An employee was using it as his personal vehicle. They said they called ... Read More DealerRater - Jun 17, 2022
My name is Maribel I was referred by a coworker regarding the deals they where having at the Hyundai dealership. I visited the dealership on 5/14/22 the sales associate Noe Sanchez was very helpful ,and took his time explaining everything to me especially with any concerns that I was having. Overall I had a very good experience there and with the people that helped also.
After purchasing my vehicle with them I had to take it in for service and Noe Sanchez was very helpful. He made sure I was taken care of . If you need to purchase your next car make sure to go to him
I purchased my vehicle with them months ago and I had questions Noe Sanchez assisted me with my questions. If you need to purchase a car I would recommend you to go to hyundai and you’ll get the best customer service .
My experience buying a car here was very negative. They told me to come in on saturday at noon. I drove an hour to get there only to be told the car will be well over sticker price. I had been in contact with a sales person for weeks and this was the first time they'd mentioned it. I know that they don't know the full price of the car until it arrives in inventory, but this could have been mentioned prior to my arrival. I still bought the car, but it left a bad taste in my ... Read More DealerRater - May 9, 2022
Love this place, nice people, love chatting with Christopher Biggs, I had a great experience 😊
Please read carefully as my experience has only gotten worse as time goes on, I’m really not one to give bad reviews but my experience with this dealership has been beyond frustrating since day one. To begin, they try to sell you on things that aren’t necessary and try to tell you that they are “required” to sell you this $3k detailing package. After having them take off that detailing package on the sales floor they STILL tried to sneak it into my paperwork in the finance office. Be sure to pay attention to the numbers they give ... Read More DealerRater - Apr 25, 2022
Chet was awesome! He showed us the exact car we requested to see and made it ours! He even took the time to show us all the small details like syncing our phones, setting up Bluetooth, the radio, etc. Joe, Mitch and Bill were also very helpful! Thanks to all of you! We love our new Tucson!
Very pleased with my recent experience at your dealership. I met with Jason Kell and he took the time to answer all my questions and I was pleasantly surprised how he actually listened to me. He is a real asset to your dealership.
I purchased a new Tucson My experience with Chet was great ! Made the experience Easy - listened to what my needs were and I got what I needed Thanks Paul
Worked with Jason aka Kellz Karz. Very straight forward dealer in my experience. Fastest in and out I’ve had when buying a car and they let me take the car for a couple of hours in between to verify that a car seat I had at home would fit just right. I had no issues whatsoever and have no buyer’s remorse as I felt the price was more than fair in the current market… Everyone was pleasant and I couldn’t ask for much more.
I can't say enough good things about my car shopping experience at Hyundai of Palatine. Chet was amazing to work with; he was extremely personable and transparent, which I greatly appreciated. Lambert helped me get my monthly payments down to a number that I was more comfortable with. And Joe helped educate me on the benefits of warranties and gap insurance.
The staff at Hyundai of Palatine took a much more open and educational approach to selling cars, which was extremely refreshing. They weren't pushy and didn't make me feel pressured to make a decision like other ... Read More DealerRater - Feb 8, 2022
Negotiating to buy or lease a new car is usually not a pleasant experience for me. This time working with Hyundai of Palatine resulted in a positive and pleasant experience. My sales person, Angel, was terrific and easy to work with. Angel greater me with a big smile and his energetic personality put me at ease. He was very determined and ambitious to obtain a deal; I wanted to lease a new Santa Fe Limited. I had a few months left on my Genesis G70 which had a greater blue book value then the residual value at the end of ... Read More DealerRater - Feb 3, 2022
They will cheat you of your money if you are not careful. They will add on a protection package they say is non-negotiable and not reflected in the online pricing. This will lead to you going in with one price in mind and end up paying $3000 more. Don’t get anything from these cheats.
This was the best car buying experience we have ever had. Chet Nichols is a smart, knowledgeable and very helpful product specialist. He was patient and worked smoothly to help us get the exact car we wanted. Tony was the General Manager helped to work the pricing so we got a great deal. Michal did the financing and he helped us get a great rate. He was very patient explaining the financing options.
Buying a car from this dealership was surprisingly a pleasant experience. My wife and I worked with Chet and he was fantastic to work with. We went in knowing exactly which car we wanted, and Chet got us our exact car and didn’t upsell us a different model. We had to wait for the car to come in, but Dan, the manager, let us have first dibs on the car as soon as it arrived. Chet was a great guy to work with and he never felt like a salesman - he’s not pushy, he makes the process ... Read More DealerRater - Oct 27, 2021
I bought a pre-owned car from these guys a few days ago. I have to say Chet and Dan were very patient during the process, listened to my concerns, and sought creative ways to put me in that car. The end result was a smooth transaction which was satisfying to all parties involved. I would recommend those guys to anyone interested in a new or used car!
I drove 45 mes from my home, I found false info about car. 1. In your site showing Lesus ES 350 luxury, however it was base model when I reached there. 2. In cars.com milage showing 12k miles. However it was almost 19k miles on it. 3. Manager was not able to lower the price.
If you’re coming here to buy a car, I highly suggest you ask for Rachal. She was very informative and patient with me. She made my husband and I feel very comfortable and her personality ROCKS. I sometimes dread searching for vehicles because the salesman are usually PUSHY but Rachal was the complete opposite. She was honest and listened to our needs. She went above and beyond to make sure she provided the highest level of customer service. Thanks Rachal you are the best!
Working with Chet to get my daughter a new Elantra SEL was very low stress. Very satisfied and would go back again for another car
Chester Nichols, salesman did a great job helping us out with our 22' palisade. I would highly recommend this dealership and Chester.
Chet is a great guy. He made sure I got the best deal possible and that I drove away knowing the ins and outs of my new car. Everyone was friendly and made the 3 hour process seem 1 hour. Thank you!
My 3rd vehicle purchased through Hyundai of Palatine and once again I highly recommend this dealer. Salesman Chester Nichols a true gentlemen as well as Dan DeLafont the sales manager. Nothing shady here and you will be dealt with the upmost respect. If you are in search of a car go here, you will not be disappointed
Great experience with Chet, Dan and Michael.....they made our purchase experience fun and smooth.... We appreciate them!!! They explained the works of vehicle and stayed late to ensure we were taken care of.
It was a friendly dealership. Very helpful and not pushy. Chet Nichols is the best person that I have purchased a car from. Would recomend him to anyone.
The dealership and everyone working there was exception. The process was seamless, the staff was great (Chet, Dan and Mehow) and the car is perfect. This was by far the best experience I have ever had a dealership - I won't go to another one.
A great dealership. Friendly helpful and not pushy. Chet Nichols, Dan and Matt were great
Wow is all I can say from beginning to end! The customer service was phenomenal and Chet is definitely the man you want to see. My experience started with a phone call with the BDC department with a lady named Melinda and from there it was seamless. Chet and Dan definitely made my car buying experience one of a kind. From the knowledge of the product and so much more. Melinda had fabulous customer service and definitely someone who knew how to relate to a customer and making sure the cat I wanted was going to be there when I ... Read More DealerRater - Jun 22, 2021
Chet is the best. Very difficult market right now to buy in. He didn’t “force” us to make a decision. But guided us to the best they can offer. Held the offer as long as possible even while we explored other options.
This is my 8th Sonata and I must say this was the best experience I've had to date! Chet knew his stuff, realized I was a Hyundai man and treated me with the respect I needed. How often do you hear this was a fun car buying experience? This truly was for me. Chet was experienced, knowledgeable, and just down right fun. What a breath of fresh air!
Long story short, the price they advertise online is NOT the price they will give you when you arrive. Even after I showed them their own website they tried to charge $4400 above advertised price. This ended up to be above MSRP for a Hyundai! You wont see me going back there. The game is simple. They advertise "Leader Advantage" discount but check their math. In my case, they were actually adding it to the cost of the vehicle, rather than subtracting. Then they told me I was wrong about the pricing!
I bought a new Sonata from Palatine Hyundai on Friday and it was hands down the best vehicle purchase I’ve ever had. Highly recommended!
I purchased a new Santa Fe from Chester Nichols at Hyundai of Palatine. How refreshing to actually work with an honest, easy-going professional. Chester made the process informative and dare I say "FUN". The man knows his Hyundai vehicles and is passionate about the cars he sells. For me, he took the buying process to a whole new level. If you need or want a Hyundai, go see Chester.
It’s a pleasure to give Chett Nichols a raving review he was a great salesman he helped us through a hard time .We had bad experienced with a vehicle that caught on fire and he understood and was very considerate. So I’ll reach out to Chett and tell him thank you again! Joe and Shiela Harris
One of the finest buying experience in my life.Chet knows his stuff and spends time to insure that you leave dealership completely satisfied.Sold me a car that we wanted and delieverd color and interior that my wife wanted.
Great experience. Chet really knew his stuff and was able to get me a good deal. Would definitely recommend them to anyone looking to get a Hyundai.
This was the best car buying experience in my entire life. Chet, Jim, and Dan were great to work with. I told them what I wanted and they delivered it, without trying to upsell me. After purchasing the car, Chet gave me a very comprehensive overview of the features of my car.
Chet Was great. Personable and honest. Thorough knowledge of vehicles and recommendations. Made the last minute purchase decision a very pleasant experience for me. Highly Recommend!
Chet was great to work with. Pretty easy time and left the lot with the deal I felt was right and a great car to boot.
Worked with Chet Nichols on the purchase of my car. Super cool guy. Great balance of professionalism and being down to earth. Didn't feel like awkward small talk that can seldom come with buying a car. Will recommend if i know of anyone looking to buy.
Can’t say enough good things about my experience here. It was everything car buying should be- easy, professional, and exciting! I came here after having a bad experience at a different dealership nearby and I’m so glad I did. Chet worked with me to find the perfect car for my budget. He didn’t push me to spend a dime more than what I had budgeted. While we were waiting for my paperwork we had the most enjoyable conversation. When I was finally ready to drive off the lot he walked me through all the amazing features of ... Read More DealerRater - Feb 15, 2021
Great experience buying the car i wanted without any of the extra dealer add-ons that make the bottom line price a big surprise. Would recommend.
Fair, fast and efficient! It was a pleasure working with Chet Nichols and the Hyundai team. One of the best car buying experiences we’ve had.
Deserves 0 stars! Terrible communication skills. Sold the car we were on our way to see, from 3hrs away, and didn't call us. Rude!!!
Bought my Tucson here. Is was a very easy and no pressure sale. Chet was very knowledgeable and thorough when exeplaining how to use all the feature and optionson my vehicle.
**Update 12/30 **
Guess my assumption was right. Even after I followed the owners advise in their response to my Google review, no one has responded to the email I sent where they asked me to send it. Instead, I get general email that says “The suspense is killing me, are you still looking for a Hyundai Palisades? Anxiously waiting”. Just bad business if you ask me. I will continue to provide updates. Changing to 1 star for now, unless someone other than a robot reaches out.
Not a happy shopper that’s for sure. I reached out on a new Palisades about ... Read More DealerRater - Dec 30, 2020
We were looking for an Audi and unexpectedly there was one at this Hyundai Dealer. We worked with Chet and Tony and both were professional and efficient. We were pleased with the experience.
I highly recommend Hyundai of Palatine. I worked with Chet to buy my 2021 Kona and he went above and beyond. His no BS approach to car sales made it easy to find what I need. He doesn’t try to nickel and dime you, he wants the best for you and your new car buying experience. If you are in the market for a new car, I highly highly encourage you to stop in and give this place a look around.
The new Leader Group that now owns Hyundai of Palatine has made it an excellent place to buy a vehicle. Salesman Chester Nichols and Sales Manager Dan DeLaFont provided an excellent sales negotiation process result in our trading in our front wheel drive 2016 Tucson and buying a new hi quality All Wheel 2021 Tucson. Salesman Chester Nichols really shined at vehicle delivery as he explained all the new features.
Great dealership. Took time out to get me the best deal. No stress or pressure. Very professional, Knowledge and patient. Never going to another dealership again. Excellent staff. Going to tell all my friends.